Order tracking after shipment

If your package was shipped via EMS (Japan Post)

Once your order has shipped, you will receive a tracking number starting with "E" and ending with "JP" (e.g., EE123456789JP).

◆How to Track Your Shipment

  1. Go to the Japan Post Tracking Service and enter your tracking number to check the international transit status.
  2. Once the package arrives in your country, it will be handed over to your local postal service (e.g., Australia Post for Australia, USPS for the U.S.). For the most accurate and up-to-date local delivery status, we highly recommend copying your tracking number and pasting it directly into your country's local postal service website.

※Please note that while EMS shipments are generally subject to simpler customs clearance, any applicable local taxes (such as GST in Australia) or import duties in the destination country remain the responsibility of the recipient.


If your package was shipped via Yamato (JA)

Once export customs clearance is completed, the shipment will be transferred from Yamato Transport to its partner UPS, and a UPS tracking number will be issued, allowing you to track your package in detail.

◆How to Track Your Shipment

  1. Go to the Yamato Transport Tracking System and enter your 12-digit tracking number (found in your email) to check the current status.

2. Click “Details” at the bottom of the tracking page to find your UPS tracking number.*
　*The “Details” option will appear once the status shows “Customs clearance completed.”

3. Enter the UPS tracking number on the UPS website to view detailed delivery updates.
If you have any questions, please contact UPS in the destination country.

◆About Import Fees When Shipping with UPS

When your order is shipped via UPS, please note that import fees may apply upon delivery.

Import duties:
Most products are subject to approximately 15% import duties imposed by U.S. Customs.
This rate is determined by the U.S. government and varies depending on product type and value.

UPS brokerage fees:
In addition to import duties, UPS charges its own customs brokerage fees for handling import clearance.
These fees are set by UPS and we are unable to provide an exact amount in advance.
Based on our past experience, they are usually around $14–$40.

Saving on the $12 ICOD fee:
One portion of the brokerage fee, the ICOD (International Collect on Delivery) fee of $12, can be avoided by paying import charges online in advance.
To do so, simply go to your UPS tracking page and click “Pay Now” to settle duties and taxes before delivery.
This will help ensure a smoother and faster delivery process.

For more details, please visit the UPS website.

For any other inquiries regarding your shipment status, please contact us here.